Meet Our Team
Meet our compassionate and caring team. These are some of our consultants who guide clients through the process of understanding Medicare insurance options.
select a consultant to read their bio
Chanin Carr – Licensed Independent Consultant
Jeffrey M. Caron – Licensed Independent Consultant
Linda Powles – Licensed Independent Consultant
About Our Agency
Grace Agency is a Medicare Insurance Brokerage serving beneficiaries with solutions to their Medicare needs and connecting employers to resources for their teams. Grace Agency is led by David Yermak and Graziella Busa, a husband and wife team with more than a decade of experience in helping clients find the right Medicare plan for their unique needs.
Their philosophy is simple: “Treat clients as we would want to be treated. That means we approach every interaction with honesty, integrity, and genuine concern for the client’s wellbeing. We pride ourselves on excellent customer service and that allows us to achieve our goal of complete customer satisfaction.”
This philosophy has enabled David and Graziella to build a successful business doing what they love: helping clients achieve their well-being goals.
David and Graziella’s Story – From Medicare Agents to Agency
David and Graziella each have more than 25 years of customer service, sales, and management experience. David and Graziella both attended college and then worked in retail operations management positions in NYC, but didn’t know each other at the time. They met in Florida and married after they both moved into a new sales career path with Humana. Both earned top producer status, with David earning the President’s Club Award for his market, year after year.
David and Graziella left their positions as captive agents and created their own independent brokerage because they wanted to better serve Medicare eligible customers. Creating an independent agency allows them to work for their customers, offering them a comprehensive range of Medicare health plans and options to best fit their individual needs.
Each Medicare insurance consultant is guided by our core values
You can count on us in every respect.
Ours is a kinder, gentler approach to the world of Medicare insurance. We believe making others’ lives better makes us better people.
Trust us to keep our promises. We don’t make any promises we can’t keep and have built our business on uncompromising honesty and integrity.
While insurance is a transactional business, we focus on relationships. We treat customers as we would want to be treated – like family. We feel we stand apart because we truly care.
Understanding good judgement is key in building our client relationships. We do not share your information and all of our systems are designed to protect your personal data.
We know the importance of consistency and responding to inquiries within 24 hours on business days. It’s how we would want to be treated.
We know your time is valuable. Why waste it trying to find solutions on your own? Our trusted experts can quickly guide you to options that suit your personal needs.
A Message from the Founders
Educating clients on their insurance options and helping them choose the plan that is best for them is very rewarding work for our team. We get to be part of our clients’ journey towards well-being as they are aging. We know we do a great job when we get heartfelt hugs and numerous referrals to friend and family members. Our clients’ appreciation of what we do touches our hearts and reminds us of the value and purpose of our work.
Our work for our clients continues, when for most other agents, it stops. We continue to help our clients as they begin to use their plans, to make sure they are getting the most out of their benefits. Often, much of what we say at our initial meetings is forgotten, and that’s okay. We always tell our clients to call us with questions. We don’t expect them to remember everything.
Our relationships with our clients have made us a trusted resource for them, and we try to help them in any way we can, including connecting them with community resources when they are in need. Our entire team shares the same level of compassion and ethics in how we work with our clients. Honesty and Integrity guide every client interaction.
Grace Agency is growing quickly because business partners in our community are also seeing the value of what we do. We are so appreciative of all of the positive feedback we have gotten from them. As we continue to grow, we are bringing on additional team members who share our ethics and vision. The vision? We want to make the process of understanding Medicare insurance a kinder and gentler experience.
If you or someone you care about could use some help with understanding Medicare insurance plans and selecting an option, please give us a call. We never charge our clients for our services and you can trust that we will guide you with honesty and compassion.
David & Graziella